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Management Systems

A management system represents the policies, procedures and practices that define an organization.

Process Improvements

Use the revolutionary POWER PDCA™ approach to make your process improvements innovative.

Strategic Planning

The Balanced Scorecard ensures that the Strategic Planning process creates a healthy, collaborative organization.

Evaluations & Assessments

Make sure that your program or process is meeting the needs and expectations of it's stakeholders.

Quality Management and Organizational Excellence

We believe in Collaboration, Innovation and Excellence

Let HUMAN help you with your Quality Management System and Organizational Excellence needs. Whether it's the implementation of a quality management system based on the ISO 9001 standard or Business Excellence model or just a component of it, we can provide you with the consulting, coaching, facilitation or training services that will help you to get there faster, more effectively. We believe in Collaboration, Innovation and Excellence, in everything we do. And we pass that belief on to everyone we work with.

Are you ready to improve, meet your goals, energize your employees? We have many facilitation and training packages geared around quality management, organizational excellence, strategic planning, process improvement, auditing, assessments and evaluations. But we don't stop there. If you don't see exactly what you want, contact us for a free, no obligation planning session. We'll help you to not only see the light at the end of your improvement tunnel, but how HUMAN can help you get there as well.

2012 Ottawa Public Sector Quality Fair

The Ottawa Public Sector Quality Fair (www.ottawapsqf.ca) is the largest annual event in Canada focusing on excellence in the public sector. On February 7, 2012, the theme will be “Collaboration, Innovation and Excellence” and the spotlight will be on helping public sector employees increase their innovation and the quality of their work in a time of budget restraint. The Fair will feature Key Note Speakers, a panel discussion and six professional development workshops. The Fair is co-hosted by Excellence Canada (www.excellence.ca, formerly the National Quality Institute) and the Canadian Public Sector Quality Association (www.cpsqa.ca). Please note that, although the Fair will be primarily conducted in English, this year there will be two professional development workshops available in French.

The next annual Ottawa Public Sector Quality Fair is scheduled for February 7, 2012 at the Canadian Aviation and Space Museum, 11 Aviation Parkway, Ottawa, Ontario.

To access the Fair Program, click here
For Fee Information or to register, click here.
Private or Public Sector organizations can receive a booth and recognition by becoming aTo learn more about becoming a Supporter, click here.
Non-profit member-based associations can receive a booth and recognition by becoming a Quality Partner. To learn more about becoming a Quality Partner, click here.

Register by January 15, 2012 to take part in a draw to win one of four one-day courses from Excellence Canada!

It's Always About the Bottom Line

We feel that training should add to the bottom line and not be just an expenditure to organizations. That's why we strive to make our training into workshops that create waste avoidance improvements right away just by having employees in the training program, and why we focus on providing our workshops on-site at our client's location - so that the learning experience is personal.

Our POWER PDCA™ and POWER BPR™ workshops teach the tools & techniques as participants apply them to actual improvement projects. DOE Made Easy™ allows the participants to build experiments for an actual process that they want to optimize. FMEA Made Easy™ uses the organization's own designs and processes to brainstorm areas that require preventative action.

Any organization, private or public, can see the benefit of eliminating waste and inefficiency - providing the means to do more of what you really want to do with the same amount of resources.

Gearing Up for the 21st Century

Very strange and wonderful things are being discovered in this new century of ours. Like the power that positive visioning has when seeking innovation; or the studies within Quantum Physics that have shown our universe is not defined until we define it. These theories and more will change our way of life, and the way we approach success in the workplace. While continuing to provide the tried and true traditional tools and techniques that bring success, HUMAN is determined to be a pioneer and partner in the new era of management thinking as well.

This means that you might find some different viewpoints on this website. That's because what we think crazy today might well be accepted fact 100 years from now.

Quality Management and Organizational Excellence for the human element of business We'll even be changing our logo to reflect this exciting era and our focus on the human element of business. Keep watch on this website for exciting discoveries, articles of interest and new products and services that will help your organization reach its zenith!

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"The customer is the most important visitor on our premises; they are not dependant on us; we are dependant on them; they are not an interruption in our work; they are the purpose of it; they are not an outsider in our business; they are a part of it; we are not doing them a favour by serving them; they are doing us a favour by giving us an opportunity to do so" - Mahatma Ghandi