• Full Screen
  • Wide Screen
  • Narrow Screen
  • Increase font size
  • Default font size
  • Decrease font size

Management Systems

A management system represents the policies, procedures and practices that define an organization. Get certified to ISO 9001 or use Canada's Business Excellence Model to achieve Best in Class.


Process Improvements

See how the revolutionary Appreciative BPR™ process improvement approach can transform your processes from mediocre to innovative.


Strategic Planning

Use the Balanced Scorecard method or AI SOAR Framework to ensure that the Strategic Planning process creates a healthy, collaborative organization.


Evaluations & Assessments

Make sure that your program, processes and structures are meeting the needs and expectations of their stakeholders.


Quality Management and Organizational Excellence

We believe in Collaboration, Innovation and Excellence

Let HUMAN help you with your Quality Management System and Organizational Excellence needs. Whether it's the implementation of a quality management system based on the ISO 9001 standard or Business Excellence model or just a component of it, we can provide you with the consulting, coaching, facilitation or training services that will help you to get there faster, more effectively. We believe in Collaboration, Innovation and Excellence, in everything we do. And we pass that belief on to everyone we work with.

Are you ready to improve, meet your goals, energize your employees? We have many facilitation and training packages geared around quality management, organizational excellence, strategic planning, process improvement, auditing, assessments and evaluations. But we don't stop there. If you don't see exactly what you want, contact us for a free, no obligation planning session. We'll help you to not only see the light at the end of your improvement tunnel, but how HUMAN can help you get there as well.

2013 Ottawa Public Sector Quality Fair

Ottawa Public Sector Quality FairThank You to volunteers and participants, supporters and suppliers, for making the February 5, 2013 Ottawa Public Sector Quality Fair a resounding success. HUMAN was there to co-present with the Canadian Food Inspection Agency (CFIA) a Professional Development Session called "Quality Management Systems: create the structure and environment for organizational transformation”. The spotlight was on helping public sector employees increase their innovation and the quality of their work in a time of budget restraint. As always, the Fair was co-hosted by Excellence Canada ( and the Canadian Public Sector Quality Association (

Participants to the Quality Management System Professional Development Session received tips and techniques on implementation from an subject matter expert in quality management and organizational excellence and became engaged by a practitioner as success stories, pitfalls, lessons learned and examples of organizational transformation were discussed using a real life public sector case study.

See below to view a pdf file version of the presentation with notes.

FileDescriptionFile size
Download this file (OPSQF 2013 QMS with notes.pdf)OPSQF 2013 QMS with NotesProfessional Development Session co-presented by HUMAN and CFIA.705 Kb

It's Always About the Bottom Line

E-mail Print PDF

We feel that training should add to the bottom line and not be just an expenditure to organizations. That's why we strive to make our training into workshops that create waste avoidance improvements right away just by having employees in the training program, and why we focus on providing our workshops on-site at our client's location - so that the learning experience is personal.

Our POWER BPR™ workshop teaches the tools & techniques as participants apply them to actual improvement projects. DOE Made Easy™ allows the participants to build experiments for an actual process that they want to optimize. FMEA Made Easy™ uses the organization's own designs and processes to brainstorm areas that require preventative action.

Any organization, private or public, can see the benefit of eliminating waste and inefficiency - providing the means to do more of what you really want to do with the same amount of resources.

Gearing Up for the 21st Century

E-mail Print PDF

Very strange and wonderful things are being discovered in this new century of ours. Like the power that positive visioning has when seeking innovation; or the studies within Quantum Physics that have shown our universe is not defined until we define it. These theories and more will change our way of life, and the way we approach success in the workplace. While continuing to provide the tried and true traditional tools and techniques that bring success, HUMAN is determined to be a pioneer and partner in the new era of management thinking as well.

This means that you might find some different viewpoints on this website. That's because what we think crazy today might well be accepted fact 100 years from now.

New HUMAN LogoWe'll even be changing our logo to reflect this exciting era and our focus on the human element of business. Keep watch on this website for exciting discoveries, articles of interest and new products and services that will help your organization reach its zenith!

You are here: Home